Volume 2 - Issue 4, July - August 2026

Many firms adopt artificial intelligence as a tool while failing to redesign capabilities around it. This paper develops an original Artificial Intelligence Capability Architecture for Asian service firms. Using integrative theory building, it synthesizes dynamic capabilities, resource-based advantage, organizational learning, and responsible technology governance. The study proposes five mutually reinforcing capabilities including data discipline, workflow recomposition, human judgment orchestration, trust governance, and adaptive learning. The framework explains how firms convert artificial intelligence investment into defensible business value while reducing implementation drift, employee resistance, and governance risk.

Kwan Hong TAN,"Artificial Intelligence Capability Architecture for Sustainable Competitive Advantage in Asian Service Firms" International Journal of Advanced Multidisciplinary Research and Educational Development, V2(4): Page(29-33) July - August 2026. ISSN: 3107-6513. www.ijamred.com. Published by Scientific and Academic Research Publishing.